Ahoy! Ahoy!

This is part of an actual phone conversation I had with a customer this week:

Customer: "Mr. Ladd faxed me over some documents earlier, and I lost them. Can you re-fax them to me?"

ME: "Uh, sure. What did he fax you?"

Customer: "I don't know."

Me:"Well if you don't know. I certainly don't know."

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Was that rude of me? Maybe, but that was probably as nice as I could be about it. I was much, much ruder (or more rude?) to another customer earlier.