This is part of an actual phone conversation I had with a customer this week:
Customer: "Mr. Ladd faxed me over some documents earlier, and I lost them. Can you re-fax them to me?"
ME: "Uh, sure. What did he fax you?"
Customer: "I don't know."
Me:"Well if you don't know. I certainly don't know."
Was that rude of me? Maybe, but that was probably as nice as I could be about it. I was much, much ruder (or more rude?) to another customer earlier.
1 week ago